Terms of Use

1. About these terms

These terms are an agreement between you and SMART FIX IT SRL, a company registered in Romania (CUI 51341266, Trade Register No. J2025012973005), which operates Sparkmint Studio (“we”, “us”). They apply when you use NetQuest or ChipQuest (the “apps”). By creating an account or using the apps, you accept these terms. Our Privacy Policy explains how we handle your personal data.

2. Independent study apps

The apps are independent study tools that help you prepare for IT certification exams. They are not official exam material, and their practice questions and simulations are not official exam questions.

NetQuest is an independent study app and is not affiliated with, sponsored by or endorsed by Cisco Systems, Inc. Cisco® and CCNA® are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

ChipQuest is an independent study app and is not affiliated with, sponsored by or endorsed by CompTIA, Inc. CompTIA® and CompTIA A+® are registered trademarks of CompTIA, Inc. in the United States and internationally.

3. No guarantee of exam results

We work to keep the content accurate and aligned with the current exam objectives, but certification exams change and the result depends on you. Using the apps does not guarantee that you will pass any exam, obtain a certification or get a particular score. Practice scores, including exam simulations, are an indication of your preparation, not a prediction of your real result. Exams are booked, paid for and taken separately, with the certification provider; we have no role in them.

4. Your account

• To use the apps you need an account. You sign in with Google, or with Apple on iPhone.
• One account is shared by NetQuest and ChipQuest. Your progress is kept separately for each certification, but deleting your account deletes it, and your progress, from both apps.
• You must be at least 16 years old to create an account. We do not ask for your age: by signing in, you confirm that you are at least 16.
• Your account is personal. Keep access to your Google or Apple account secure, and do not share your account with others.
• You can delete your account at any time in either app (Profile → Delete account) or by email; see how to delete your account.

5. Free and paid features

• Each app has a free level and paid levels. What each level includes is shown in the app before you buy.
• Paid levels are one-time purchases, not subscriptions: you pay once and are not charged again.
• Purchases are made through the App Store (Apple) or Google Play (Google), at the price shown by the store at the time of purchase. The payment is handled by Apple or Google under their terms; we never receive your payment details.
• A purchase applies to the app in which you made it, and is linked to your account. A purchase in NetQuest does not unlock ChipQuest, and the other way round.
• You can restore purchases on a new device with Restore purchases in the app, using the same store account.
• Deleting your account does not cancel or refund your purchases.
• A paid level gives you access to its features for as long as we offer the app. It is not a promise of access forever. If we decide to discontinue an app, we will tell you in the app at least 90 days in advance.

6. Refunds

Because purchases are processed by Apple or Google, refunds are handled by them, under their own refund policies. We cannot issue refunds ourselves. To ask for a refund:

• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

If a refund is granted, the paid level it unlocked is removed from your account. Nothing in these terms affects the rights you have as a consumer under the law of your country.

7. Acceptable use

You agree not to:

• copy, publish, sell or redistribute the content of the apps, including lessons, questions and explanations;
• access the apps or our servers by automated means, scrape content, or try to get around the limits on free or paid features;
• interfere with the apps or our servers, try to access other users’ data, or attempt to reverse-engineer the apps except as allowed by law;
• use the apps for any unlawful purpose.

8. Our content

The apps and their content (lessons, questions, explanations, exercises, design and code) belong to SMART FIX IT SRL or its licensors and are protected by copyright. We give you a personal, non-transferable, non-exclusive licence to use the apps for your own study, in line with these terms.

9. Changes to the apps

We keep improving the apps and may add, change or remove lessons and features, for example when exam objectives change. The apps need an internet connection to sign in and save your progress. We aim to keep them available, but cannot promise they will always be available or free of errors.

10. Ending your use

You can stop using the apps and delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms; where reasonable, we will tell you first and give you the chance to fix the problem.

11. Liability

The apps are study aids. To the extent permitted by law, we are not liable for indirect losses, or for losses resulting from exam results, career or business decisions made on the basis of the apps. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for intent or gross negligence, or your statutory rights as a consumer.

12. App Store users

If you downloaded an app from the App Store, Apple’s Licensed Application End User License Agreement also applies. These terms are between you and us, not Apple, and Apple is not responsible for the apps or their content.

13. Applicable law

These terms are governed by Romanian law. If you are a consumer living in the European Union, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country or of Romania.

14. Changes to these terms

We may update these terms, for example when the apps change. We will update the date at the top, and tell you in the apps before significant changes take effect. If you do not agree with the new terms, you can delete your account.

15. Contact

SMART FIX IT SRL (Sparkmint Studio)
Registered office: Str. Dumbrava Nouă nr. 18, bl. M165, sc. 1, et. 6, ap. 27, Sector 5, București, Romania
Email: support@sparkmintstudio.app