Sparkmint StudioSupport
Contact us
Email support@sparkmintstudio.app. You can also reach us from either app: Profile → Contact support.
To help us answer quickly, tell us which app you use (NetQuest or ChipQuest), whether you are on iPhone or Android, and what happened. If your question is about your account, write from the email address you sign in with.
Common questions
How do I sign in?
With your Google account, or with Sign in with Apple on iPhone. There is no separate password.
Do I need a separate account for each app?
No. NetQuest and ChipQuest use the same account. If you sign in to both with the same Google or Apple account, your progress for each certification is kept in that one account.
I changed phones. How do I get my purchase back?
Sign in with the same account, then use Restore purchases in the app, while signed in to the same App Store or Google Play account you bought with. A purchase applies only to the app in which you made it.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are handled by them, under their own policies. App Store: reportaproblem.apple.com. Google Play: Google Play refund help.
How do I delete my account?
In either app: Profile → Delete account. This deletes your account from both apps. If you no longer have the app, see how to delete your account by email.
Are the apps made by Cisco or CompTIA?
No. NetQuest and ChipQuest are independent study apps, not affiliated with, sponsored by or endorsed by Cisco Systems, Inc. or CompTIA, Inc. See the NetQuest and ChipQuest pages for the full trademark notices.
Privacy
Our Privacy Policy explains what we collect and why. Privacy requests go to the same address, support@sparkmintstudio.app.