Sparkmint StudioDelete your NetQuest and ChipQuest account
One account, both apps
NetQuest and ChipQuest share the same account. Deleting your account deletes it from both apps, together with all your progress in NetQuest and in ChipQuest. This cannot be undone.
Delete your account in the app
You can do this in either app. Make sure you are signed in.
- Open NetQuest or ChipQuest.
- Go to the Profile tab.
- Tap Delete account.
- Read the confirmation and tap Delete permanently.
Your account is deleted straight away, and you are signed out of the app.
If you no longer have the app
Uninstalling an app does not delete your account. If you have uninstalled both apps, ask us to delete it by email:
- Write to support@sparkmintstudio.app with the subject Delete my account.
- Send it from the email address of your account. If you cannot, tell us that address in your message; we will then verify your identity before deleting anything. If you used Sign in with Apple with Hide My Email, include the relay address (ending in privaterelay.appleid.com); you can find it in your Apple Account settings on your iPhone, under Sign in with Apple.
- We delete the account and reply to confirm within one month of receiving your request.
What is deleted
- Your account: name, email address, user ID, your Google or Apple sign-in link, and your sign-in sessions.
- Your profile: display name, profile-photo address and language choice.
- All your progress in both apps: XP, levels, streaks, lessons, badges, quiz and exam simulation results, practice tool results and your onboarding choices.
- Our records of your purchases, and your customer record at RevenueCat, our purchase-processing provider, for both apps.
- If you used Sign in with Apple, the app is disconnected from your Apple account. If this cannot be done automatically, the app tells you how to do it yourself: Settings → your name → Sign in with Apple → the app → Delete.
- On the phone where you delete it: your sign-in session, unfinished lessons and onboarding marker.
What is kept, and for how long
| Data | How long |
|---|---|
| Backups of our database, which may still contain your data | Up to 7 days after deletion, then removed |
| Purchase records at Apple (App Store) and Google (Google Play). Deleting your account does not cancel or refund purchases; refunds are handled by the store. | Under Apple’s and Google’s own policies |
| Technical logs at Supabase, our database provider, which may include your user ID, email address and IP address | 7 days |
| A clean-up record containing only your random user ID, kept if deleting your RevenueCat record or disconnecting Sign in with Apple has to be retried. It contains no name, email address or progress. | Until those steps succeed |
| Your emails to support, if you wrote to us | 12 months after the conversation is closed |
| Language, theme and tour settings on your phone | Until you uninstall the app |
More detail is in our Privacy Policy. Questions: support@sparkmintstudio.app.